Tier III Systems Support Analyst
Company: BACH TEAM LLC
Location: Draper
Posted on: June 25, 2022
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Job Description:
Description:
Bach Homes is seeking a full-time Tier II Systems Support
Specialist to join our corporate office. As a for a Utah-based
company, you will assist the primary IT contact for multiple remote
offices, as well as the corporate office. You will be responsible
for daily end-user support, maintaining and managing servers, and
facilitating and/or maintaining any projects that arise surrounding
IT as well as any other tasks assigned.System Analyst
Responsibilities:Work primarily at the corporate location on
tickets and server maintenance.Occasional travel to the multiple
apartment communities to resolve any issues.Provide IT training to
individuals when required.Perform preventative maintenance on the
servers and networking equipment.Ensure backups are properly
configured and functioning.Keep accurate inventory of computers and
licensing information.Facilitate hardware and software replacements
to keep things running smoothly.Primarily responsible for customer
interaction and management of infrastructure servicesAnswers
inbound employee requestsAssist with maintenance of service
SLAsWork with senior level admins to determine and resolve
high-level problemsManagement of production infrastructure
hardware/software and related technologiesIdentify & troubleshoot
server configuration and/or performance irregularitiesDevelop
procedures to respond to these irregularities in a timely
mannerEnsure infrastructure is properly monitoredInfrastructure
alerts are addressed in a timely and thorough mannerOversee the
execution and completion of assigned tasksDocument and improve
existing processes
Requirements:
Qualifications:Technologies:Web services, DNS, FTP, DHCP, IIS,
Apache DHCP, VLAN, NAT, etcNetworking (Cisco, Sonicwall,
TCP/IP)Hypervisor/Window Servers (VMWare/KVM/Hyper-V)MS
Exchange/Office 365 and Azure AD)Firewall (Microsoft, IPTables,
Cisco ASA, Sonicwall, HA pair configurations)Microsoft Server,
Linux, UbuntuBackup tools, image builds and server
recoveryEnterprise IT support.Experience with Active
Directory.Experience with VPNs (IPSec, SSL, etc.).A qualified
candidate will have:A proven track record identifying and
championing appropriate new technologies.Strong knowledge and
experience in server, network, and applications, and problem
resolution.Proficiency in managing and prioritizing multiple
projects.Strong communications skills and ability to impart
information about our technologies.Advanced troubleshooting skills
of familiar and unfamiliar technologies alike.Flexibility to work
on troubleshooting unfamiliar products through the vendor or online
documentation.Innovation skills and the ability to think out of the
box.Excellent written and verbal communication skills including
interpersonal / customer service skills.Superior analytical and
problem-solving abilities with keen attention to detail.An
exceptionally self-motivated work ethic and the ability to set and
manage priorities judiciously.The ability to report to a
supervisor. BenefitsMedical (100% of employee monthly premium paid
for)PTOPaid HolidaysDentalVisionLife Insurance paid for by the
companyShort and Long term disabilityCompany events and
activitiesBach Homes is committed to workforce diversity. All
candidates, veterans, and individuals with disabilities are
encouraged to apply.About Bach Homes:Founded in 2006, Bach Homes is
a rapidly growing homebuilder that specializes in both
single-family homes and multi-family apartment projects. Over the
years, they have diversified and expanded adding divisions for an
Excavation company, Property Management Company, Land Development
company, Home Furnishings company, and an Internet company.
PI183248578
Keywords: BACH TEAM LLC, Draper , Tier III Systems Support Analyst, Professions , Draper, Utah
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