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Tier III Systems Support Analyst

Location: Draper
Posted on: August 7, 2022

Job Description:

Bach Homes is seeking a full-time Tier II Systems Support Specialist to join our corporate office. As a for a Utah-based company, you will assist the primary IT contact for multiple remote offices, as well as the corporate office. You will be responsible for daily end-user support, maintaining and managing servers, and facilitating and/or maintaining any projects that arise surrounding IT as well as any other tasks assigned.

System Analyst Responsibilities:

Work primarily at the corporate location on tickets and server maintenance.
Occasional travel to the multiple apartment communities to resolve any issues.
Provide IT training to individuals when required.
Perform preventative maintenance on the servers and networking equipment.
Ensure backups are properly configured and functioning.
Keep accurate inventory of computers and licensing information.
Facilitate hardware and software replacements to keep things running smoothly.
Primarily responsible for customer interaction and management of infrastructure services
Answers inbound employee requests
Assist with maintenance of service SLAs
Work with senior level admins to determine and resolve high-level problems
Management of production infrastructure hardware/software and related technologies
Identify & troubleshoot server configuration and/or performance irregularities
Develop procedures to respond to these irregularities in a timely manner
Ensure infrastructure is properly monitored
Infrastructure alerts are addressed in a timely and thorough manner
Oversee the execution and completion of assigned tasks
Document and improve existing processes

Web services, DNS, FTP, DHCP, IIS, Apache DHCP, VLAN, NAT, etc
Networking (Cisco, Sonicwall, TCP/IP)
Hypervisor/Window Servers (VMWare/KVM/Hyper-V)
MS Exchange/Office 365 and Azure AD)
Firewall (Microsoft, IPTables, Cisco ASA, Sonicwall, HA pair configurations)
Microsoft Server, Linux, Ubuntu
Backup tools, image builds and server recovery
Enterprise IT support.
Experience with Active Directory.
Experience with VPNs (IPSec, SSL, etc.).
A qualified candidate will have:
A proven track record identifying and championing appropriate new technologies.
Strong knowledge and experience in server, network, and applications, and problem resolution.
Proficiency in managing and prioritizing multiple projects.
Strong communications skills and ability to impart information about our technologies.
Advanced troubleshooting skills of familiar and unfamiliar technologies alike.
Flexibility to work on troubleshooting unfamiliar products through the vendor or online documentation.
Innovation skills and the ability to think out of the box.
Excellent written and verbal communication skills including interpersonal / customer service skills.
Superior analytical and problem-solving abilities with keen attention to detail.
An exceptionally self-motivated work ethic and the ability to set and manage priorities judiciously.
The ability to report to a supervisor.
Medical (100% of employee monthly premium paid for)
Paid Holidays
Life Insurance paid for by the company
Short and Long term disability
Company events and activities
Bach Homes is committed to workforce diversity. All candidates, veterans, and individuals with disabilities are encouraged to apply.

About Bach Homes:
Founded in 2006, Bach Homes is a rapidly growing homebuilder that specializes in both single-family homes and multi-family apartment projects. Over the years, they have diversified and expanded adding divisions for an Excavation company, Property Management Company, Land Development company, Home Furnishings company, and an Internet company.


Keywords: BACH TEAM LLC, Draper , Tier III Systems Support Analyst, Professions , Draper, Utah

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