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Field Service Technician - West Valley City, UT

Company: Redbox
Location: Draper
Posted on: November 23, 2022

Job Description:

Description



We're not just passionate about our products, we LOVE our customers! Providing them with an exceptional experience is something we strive to do every day. If you share our love for customers, enjoy working with your hands to repair machines and equipment, and prefer to not be confined to a desk, keep reading!



The ideal candidate is a hands-on problem solver: maybe you watch YouTube and then fix your own appliances, or you're the one your family calls when they can't get their Smart TV to connect to WiFi. You're the type of person that owns a toolbox with Allen wrenches, tiny screwdrivers, and a soldering iron, so you can fix your own stuff.



If this sounds like you, we think you'll love being a Field Service Technician. You'll work independently throughout the day in partnership with your manager, aiding in the technical support of Redbox and other kiosks -- ensuring our customers are taken care of, kiosks are up and running, and company goals are met. At the direction of your supervisor, you will work under shifting priorities for break-fix and projects. No two days are the same!



Key Responsibilities



+ Perform and complete kiosk installation, preventative maintenance and independently troubleshoot and repair kiosks onsite



+ Drive a company vehicle to install, repair, and maintain all product lines as assigned



+ Respond to dispatch calls utilizing a work order system during scheduled shift



+ Maintain the exterior of kiosks (cleaning, painting, restoring)



+ Manage and maintain a parts inventory, repair tools, and equipment



+ Provide quality customer service through regular interaction and communication with co-workers, phone based machine support, external customers and contractors, store owners, and managers/employees



+ Secure all company merchandise and ensure kiosks are properly locked



+ Properly care for and follow the maintenance schedule for all company-issued property, including company vehicle, phone, tablet, parts, tools, and inventory



+ Load and unload products from automobile, residence,s and warehouse



+ Perform administrative tasks with attention to detail including work tasks, parts used, logging activities, miles driven, meal breaks, and time worked



+ Provide timely communication to co-workers and the leadership team



+ Support the Regional Operations Supervisor (ROS) and assist the Merchandising Team with additional duties as assigned and necessitated by the evolving scope of business needs



Education & Experience



+ High School Diploma or GED required



+ Some relevant field experience is preferred, ideally with:



+ Mechanical and/or electrical equipment repair, where you're troubleshooting, loading and configuring software, replacing hardware parts, and handling component/peripheral replacements



+ Troubleshooting as part of a remote tech support or help desk team



+ 1+ years of experience in a customer-facing position



Knowledge, Skills & Abilities



+ Possess basic networking knowledge (TCP/IP) including configuring IP addresses, troubleshooting connectivity issues, and configuring WiFi devices (routers/switches)



+ Ability to use a wide range of tools (drills, saws, sanders, etc.), multimeters, cable testers, crimpers, etc.



+ Ability to follow written Technical Service Bulletins/Standard Operating Procedures



+ Must be able to thrive in a virtual training environment as well as learn hands-on



+ Adaptable to ever-changing environment and procedures



+ Strong analytical, organizational, multi-tasking, and problem-solving skills



+ Ability to use MS Office, Android phone apps, and web-based software applications; high level of proficiency with Windows Operating Systems



+ Must be able to effectively communicate and collaborate with others



Other Requirements



+ Occasional travel with overnight stays may be necessary



+ Must have a valid driver's license & maintain an excellent driving record



+ Must successfully complete MVR, drug screen, and background check



+ Ability to store at least 50 cubic feet of company merchandise within your personal residence



+ Must be able to work a rotating schedule to include weekends and holidays, and be flexible with start and end times each day to fit market needs



Physical Requirements



This role requires the ability to:



+ Drive for extended periods



+ Lift and carry 50 lbs. frequently throughout the workday



+ Bend, kneel, push, pull and stand for hours at a time throughout the workday



+ Work in indoor and outdoor environments with varying weather elements, including extreme weather conditions



+ Work in small, confined spaces for long amounts of time



Please click here (https://viewer.joomag.com/redbox-4-page-benefit-overview-2022/0103725001636759862) to view Benefits offered by Redbox for this role.



Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities Applicants and employees are protected from discrimination under Federal law. For more information please see EEO is the Law (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

Keywords: Redbox, Draper , Field Service Technician - West Valley City, UT, Professions , Draper, Utah

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