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Desktop Support Technician

Company: Academy Mortgage
Location: Draper
Posted on: November 25, 2022

Job Description:

* *Purpose*
* Deskside IT support for all home office devices and equipment, along with remote support for outside branches.
* *Essential Functions & Responsibilities*
* Facilitate hardware upgrades and repairs in person for Academy Mortgage employees
* Provision new and used inventory computers for business use by Academy Mortgage employees
* Communicate with manufacturers to facilitate warranty repairs for currently deployed workstations
* Collaborate with Procurement department regarding hardware for special requests, rush orders, and inventory tracking
* Field and resolve incidents and requests from emails by Academy Mortgage employees following SLA requirements
* Troubleshoot advanced issues with Windows operating system, Microsoft Office Suite, and Academy specific applications both over the phone or through remote viewing software
* Creation of Incident and Request records through Service Now ticketing system
* Troubleshoot hardware issues over the phone
* Communicate with field users in terms and phrases that accommodate for all levels of technical understanding
* Advanced use of Active Directory interfaces to control user accounts
* Troubleshoot Networking issues in a timely manner using NOC software and collaboration with Network Engineering team
* Troubleshoot mobile device management issues on user mobile devices
* Assist in escalations from the ITS Technical Representatives and other Tier 2's
* *Other Functions & Responsibilities*
* Provide support for MacOS, Windows Server, or other systems outside of standard Windows
* Recognize and declare hardware issues to be unresolvable remotely and approve repair send in's
* Assist in escalation of issues to Engineering and Administration teams after following proper troubleshooting
* *Experience & Education*
* High School Education or equivalent
* Comptia A+ Certification
* 1-2 Years of IT Experience

Job Type: Full-time

Pay: $52,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible schedule
* Health insurance
* Paid time off
* Parental leave
* Vision insurance
Schedule:
* 8 hour shift

Ability to commute/relocate:
* Draper, UT: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer support: 1 year (Preferred)
* iOS: 1 year (Preferred)

License/Certification:
* CompTIA A+ (Preferred)

Work Location: One location%58047475%

Keywords: Academy Mortgage, Draper , Desktop Support Technician, Professions , Draper, Utah

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