Senior Systems Support Analyst
Company: Fidelity Investments
Location: Draper
Posted on: May 18, 2023
Job Description:
Job Description:The TeamAdvanced Process Solutions is an
organization focused on process automation tools and technologies
for Fidelity's critical business processes and driving significant
improvements in those processes - both local to individual
businesses and cross-enterprise. - This role is a key driver in
matching the ideal process improvement tools and techniques to
individual process optimization opportunities.We are looking for a
Senior Systems Support Analyst -based in -Salt Lake City, Utah -and
will provide customer support and project management regarding
technical issues and projects aligned to the XTRAC Suite of
applications. Additionally, the analyst will be responsible for
deployment, monitoring, testing, and troubleshooting of customer
environments. -The Expertise You Have
- Bachelors' Degree in a technical discipline or equivalent
experience.
- Familiarity with Linux operating environment required.
- 4+ years previous customer support experience required.The
Skills You Bring
- Excellent written and verbal communication skills
required.
- Your ability to solve and resolve difficult, technical problems
is required.
- Your ability to work in a team-oriented environment is a
must.
- You will need to bring solid project management skills.
- Client/Server Application Support a plus.
- 1+ years' experience writing Oracle SQL queries
- Experience with Microsoft Office tools required.
- Application Administration or support experience
preferred.
- Linux systems administration experience is a plusThe Value You
Deliver
- You will serve as single point of contact for our
customers
- You will be asked to Investigate and troubleshoot incidents
raised by customers
- You will assist XTRAC Application Administrators with workflow
related questions, requests, and issues
- You will provide project planning and management
- You will be asked Produce weekly status reports as well as
provide business context analysis of feature enhancements
- You will capture and document end-user requirements
- You will be expected to represent the customer when designing
new software features
- You will participate in an on-call rotation and provide 24x7
support.Company OverviewAt Fidelity, we are focused on making our
financial expertise broadly accessible and effective in helping
people live the lives they want. We are a privately held company
that places a high degree of value in creating and nurturing a work
environment that attracts the best talent and reflects our
commitment to our associates. -We are proud of our -diverse and
inclusive -workplace where we -respect -and value -our associates
for their unique perspectives and experiences. - For information
about working at Fidelity, visit Fidelity Investments is an equal
opportunity employer.Please see below for the salary range for work
locations in Colorado only:N/APlease see below for the salary range
for work locations in New York City, Westchester County, NY and
Jersey City, NJ only:N/APlease see below for the salary range for
work locations in California only:N/APlease see below for the
salary range for work locations in Washington
only:N/ACertifications:Company OverviewFidelity Investments is a
privately held company with a mission -to strengthen the financial
well-being of our clients. -We help people invest and plan for
their future. We assist companies and non-profit organizations in
delivering benefits to their employees. And we provide institutions
and independent advisors with investment and technology solutions
to help invest their own clients' money.Join UsAt Fidelity, you'll
find endless opportunities to build a meaningful career that
positively impacts peoples' lives, including yours. You can take
advantage of flexible benefits that support you through every stage
of your career, empowering you to thrive at work and at home.
Honored with a -, we have been recognized by our employees as a
Best Place to Work in 2023. And you don't need a finance background
to succeed at Fidelity-we offer a range of opportunities for
learning so you can build the career you've always imagined.At
Fidelity, our goal is for most people to work flexibly in a way
that balances both personal and business needs with time onsite and
offsite through what we're calling "". Most associates will have a
hybrid schedule with a requirement to work onsite at a Fidelity
work location for at least one week, 5 consecutive days, every four
weeks. These requirements are subject to change.We invite you to
-Find Your Fidelity -at -.Fidelity Investments is an equal
opportunity employer. We believe that the most effective way to
attract, develop and retain a diverse workforce is to build an
enduring culture of inclusion and belonging.Fidelity will
reasonably accommodate applicants with disabilities who need
adjustments to participate in the application or interview process.
To initiate a request for an accommodation, contact the HR
Accommodation Team by sending an email to -, or by calling
800-835-5099, prompt 2, option 3. We welcome those with experience
in jobs such as Software Developer, Computer Technician, and
Computer User Support Specialist and others in the Computers and
Technology to apply.
Keywords: Fidelity Investments, Draper , Senior Systems Support Analyst, Professions , Draper, Utah
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