Customer Service Representative

Company: Apex Systems
Location: Draper
Posted on: November 22, 2021

Job Description:

All new hires start at $17/hr plus bonuses that can total $3,000 yearly

Currently hiring for shifts between 10am and 7pm



Candidates should possess a high level of professionalism and customer service skills. This is a very structured position responsible for answering incoming calls from customers who have questions about account balances, card activation, application status, Treasury guidelines and regulations and internal procedures. This role requires great people skills as individuals work to help solve customer issues. Individuals hired for this position will work to achieve personal operational goals in a collaborative team environment.



Primary Responsibilities:



Taking inbound calls from consumers

Handling and researching issues over the phone

Utilizing the computer database to verify and document information

Ability to navigate a computer while on the phone

Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

Ability to remain focused and productive each day though tasks may be repetitive

Required Qualifications:



1+ year of Customer Service experience analyzing and solving customer's problems

1+ year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties.

An education level of at least a High School Diploma or GED

Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer systems/applications

Physical Requirements and Work Environment:



Frequent speaking, listening using a headset, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer

Service center environment with moderate noise level due to Representatives talking, computers, printers and floor activity.

Hours:



Training will be for 2-5 weeks.

After training candidates must be available to work 1 weekend date per week, shifts will be between the hours of 5am - 9pm PST (8 hour shifts).

Dress Code: Business Casual

Keywords: Apex Systems, Draper , Customer Service Representative, Sales , Draper, Utah