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Lease Processing Agent

Company: Acima Leasing
Location: Draper
Posted on: November 23, 2021

Job Description:

Processing Agents provide outstanding customer service to our merchants and customers through phone, email, and chat. Lease applications are processed using Acima---s own online lease origination portal. Agents are on the front-line in assisting to help the leases become funded through document review, problem solving, and customer satisfaction. Agents main goal is to provide support to the customers and merchants during the various stages of the lease funding process while creating long lasting relationships within the Acima team. **Our team is hiring English and Bilingual (Spanish Speaking) candidates.** Why should you join? Acima is a dynamic leasing company that provides consumers alternative financing options for life necessities otherwise would not be available to them. Acima is a great opportunity for those who are looking to gain professional experience to kick start their careers. People come to work with us because of our great culture and work environment and the opportunity for growth. Getting started with Acima unlocks opportunities you won---t find at other companies! COVID Update Throughout the COVID pandemic, we have remained unwavering in terms of our commitment to the health of our coworkers and customers. To further maintain a safe work environment, new coworkers should be vaccinated by their start date. RAC is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law. Schedule and Hours Full-time positions available now! Our department is open Monday --- Saturday from 7:00 am --- 10:00 pm and Sunday from 7:00 am --- 9:00 pm. As the department must mirror our merchants--- hours. You will be required to work one day in the weekend. Our Agents also have one scheduled day off during the week to provide work/life balance. Benefits & Compensation Pay is dependent on experience and qualifications, compensation starts at--$17 an hour day of employment.--Shift differential pay is awarded for weekends and time worked after 5 pm. Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. Benefits include: paid time off, company paid holidays, supplemental insurance (long-term/short-term disability, life insurance, etc.), medical insurance, Health Savings Account (HSA) with a company match, dental and vision insurance, 401K with company match, employee assistance program and more. We invest in our employees to make sure our customers have a remarkable experience. Build your career with a company providing memorable experiences for fans and employees.Job Requirements:Position Functions Auditing applications to ensure accuracy Merchant and customer support through phone, email and chat during application process Phone punctuality -- 80% of the support provided is via phone Documentation review, i.e. IDs, invoices, and lease agreements, for quality assurance Communicate with the applicant's bank to confirm banking information when needed Work directly with coach to provide continuous growth and development Requirements Experience Preferred: Minimum of 1 year of Customer Service in a call center or office environment. Finance background is helpful Fluent in English *Bilingual candidates, fluent in both English & Spanish, are encouraged to apply* Reliable - great attendance & time management Ability to perform efficiently and friendly in a fast-paced environment Strong oral and written communication skills Effective listening skills with the ability to learn and act quickly Excellent phone etiquette and demonstrated customer service skills Self-motivated and driven Advanced computer and technical skills Team cooperation and coordination to reach department goals #CB

Keywords: Acima Leasing, Draper , Lease Processing Agent, Sales , Draper, Utah

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