Lease Processing Agent

Company: RAC Brands
Location: Draper
Posted on: January 15, 2022

Job Description:

ACIMALease Processing Agents provide outstanding customer service to our Merchants and Customers through phone, email, and chat. Lease applications are processed using Acima's own online lease origination portal. Agents perform in-depth reviews and analysis of the applications submitted prior to issuing the customer or merchant a credit decision. Agents also provide support to the customer and retailers during the various stages of the lease funding process.Our team is hiring English and Bilingual (Spanish Speaking) candidates.Position Functions

• Auditing applications to ensure accuracy
• Merchant and customer support through phone, email and chat during application process
• Phone punctuality - 80% of the support provided is via phone
• Documentation review, i.e. IDs, invoices, and lease agreements, for quality assurance
• Communicate with the applicant's bank to confirm banking information when needed
• Work directly with coach to provide continuous growth and developmentSchedule and HoursFull-time positions available now!Our department is open Monday - Saturday from 7:00 am - 10:00 pm and Sunday from 7:00 am - 9:00 pm.As the department must mirror our merchants' hours. You will be required to work one day in the weekend. Our Agents also have one scheduled day off during the week to provide work/life balance.Benefits & CompensationPay is dependent on experience and qualifications, compensation starts at$17 an hour day of employment.Shift differential pay is awarded for weekends and time worked after 5 pm.Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. Benefits include: paid time off, company paid holidays, supplemental insurance (long-term/short-term disability, life insurance, etc.), medical insurance, Health Savings Account (HSA) with a company match, dental and vision insurance, 401K with company match, employee assistance program and more.Company DescriptionAcima based in Draper, Utah is a young and dynamic leasing company that provides consumers alternative financing options for life necessities otherwise would not be available to them. We help provide third party leasing options for items ranging from tires/wheels to furniture and appliances. Acima is recognized as one of the fastest growing companies by the Mountain West Capital Network and the Utah Business Magazine. We are in need of awesome people to continue such growth. Here you'll find a place where you can learn, progress and grow professionally in a friendly environment that fosters open communication and team cooperation.Lease Processing Agents provide outstanding customer service to our merchants and customers through phone, email, and chat. Lease applications are processed using Acima's own online lease origination portal. Agents are on the front-line in assisting to help the leases become funded through document review, problem solving, and customer satisfaction. Agents main goal is to provide support to the customers and merchants during the various stages of the lease funding process while creating long lasting relationships within the Acima team.#FSCARequirements:Experience Preferred: Minimum of 1 year of Customer Service in a call center or office environment. Finance background is helpful
  • Fluent in English
  • *Bilingual candidates, fluent in both English & Spanish, are encouraged to apply*
  • Reliable - great attendance & time management
  • Ability to perform efficiently and friendly in a fast-paced environment
  • Strong oral and written communication skills
  • Effective listening skills with the ability to learn and act quickly
  • Excellent phone etiquette and demonstrated customer service skills
  • Self-motivated and driven
  • Advanced computer and technical skills
  • Team cooperation and coordination to reach department goalsThroughout the COVID pandemic, we have remained unwavering in terms of our commitment to the health of our coworkers and customers. To further maintain a safe work environment, new coworkers should be vaccinated by their start date. RAC is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Keywords: RAC Brands, Draper , Lease Processing Agent, Sales , Draper, Utah