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Agent Support III

Company: Integrity Marketing Group
Location: Draper
Posted on: January 16, 2022

Job Description:

BUSINESS UNIT: Kellogg Insurance Marketing -- LOCATION: ArizonaAbout Integrity Marketing GroupIntegrity is one of the nation's leading independent distributors of life, health, and wealth insurance products with an intense focus on data and technology. We are an omnichannel insurtech company innovating insurance with a singular purpose: making insurance simpler and more human, so everyone can plan for the good days ahead. Headquartered in Dallas, Texas, Integrity's 5,500 employees currently support over 420,000 independent agents who serve the needs of more than 2.2 million clients annually. For more information, visit www.integritymarketing.com. Why Work HereWorking at Integrity flat-out rocks. Why? Because we put people first - and we want you to thrive in a career that you love. We're proud of our working environment and culture, where we reward your hard work and support your strong values. Joining us means being part of a hyper-growth company with all kinds of professional opportunities for those who are ready. Are you ready? At Integrity, we start with competitive compensation and just get better from there. We love celebrating all your hard work with fun and swag - and we love giving back! You can look forward to friendly competitions and contests, as well as activities that help raise money for charities in the communities we serve.At Integrity, we include benefits that make work-life more fun with more peace of mind for you. These benefits include but are not limited to:Generous PTO and holiday schedule, with extra time off for community service and your birthdayMultiple health insurance plans to choose from 401(k) with immediately vested employer matching Integrity-paid HSA contributions for eligible health plansEmployee ownership program after one year, which grants meaningful ownership in Integrity's ongoing successPosition SummaryThe Agent Support III role is to support the external Agents and the marketing efforts of the internal Sales Directors. This position will assist with contacting insurance carriers for various issues via phone and emails. In this capacity, you will be sending out emails and communicating on the phone with Agents. Agent Support will help distribution with a wide variety of responsibilities with the ultimate goal of growing the Agent business.Essential Duties and Responsibilities-- Extensive knowledge of insurance carrier products / processes-- Assist Agents with carrier website functionality / navigation-- Ability to pull production reports-- Knowledge of business submission guidelines-- Have a working understanding of products / benefits-- Understand / review hierarchy reports-- Develop custom reports as needed-- Understand commission structures (agent level)-- Participate in calls with Carriers and Agents to learn products-- Communicate with agents to explain product related details-- Coordinate with Sales Directors and Management to support agents as needed-- Respond to all contracting, new business or commission issues with all our carriers-- Ship materials as needed-- Complete other tasks as needed-- Support for over 500 agents with capacity to independently resolve problems and facilitate agents' book of business growth.Skills-- Good oral and written communications-- Ability to plan and organize-- Adaptation to changing business operations-- Customer service skills-- Ability to multi-task and work in a fast-paced environment-- Ability to work independently and part of a team-- Ability to maintain confidentiality-- Ability to read and comprehend simple instructions, short correspondence and memos.-- Ability to write simple correspondence.-- Ability to effectively present information in person, over the phone and in writing.-- Reasoning ability-- Judgement - Exhibit sound and accurate judgement. Include appropriate people in decision-making process.Qualifications-- Multi-line phone skills-- Microsoft Word Experience-- Microsoft Excel Experience-- Adobe Experience-- Outlook experience-- Office 365 experience Integrity Marketing Group, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities. PI160824145

Keywords: Integrity Marketing Group, Draper , Agent Support III, Sales , Draper, Utah

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