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Customer Service Representative

Company: Optum
Location: Draper
Posted on: May 9, 2022

Job Description:

Job Description Primary Responsibilities: Taking inbound calls from consumers This is a call center role, you'll come in put headsets on and take calls all day (40-50 calls a day --- average 6 minute calls) Handling and researching issues over the phone Utilizing the computer database to verify and document information Main Responsibilities of Call Reps: Providing customer service on spending accounts Educate customers on account Benefits of account When and how to use the funds in the account They---re an online bank so understanding website Navigating website Registration Enrolling or signing onto website Understanding online banking How to navigate a bank website in general Helping customers with tax forms in general Updating accounts with general demographic information

Keywords: Optum, Draper , Customer Service Representative, Sales , Draper, Utah

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