Customer Service Representative
Company: Optum
Location: Draper
Posted on: May 9, 2022
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Job Description:
Job Description Primary Responsibilities: Taking inbound calls
from consumers This is a call center role, you'll come in put
headsets on and take calls all day (40-50 calls a day --- average 6
minute calls) Handling and researching issues over the phone
Utilizing the computer database to verify and document information
Main Responsibilities of Call Reps: Providing customer service on
spending accounts Educate customers on account Benefits of account
When and how to use the funds in the account They---re an online
bank so understanding website Navigating website Registration
Enrolling or signing onto website Understanding online banking How
to navigate a bank website in general Helping customers with tax
forms in general Updating accounts with general demographic
information
Keywords: Optum, Draper , Customer Service Representative, Sales , Draper, Utah
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