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Customer Service Representative

Company: Collabera
Location: Draper
Posted on: June 19, 2022

Job Description:

Onsite role / fully vaccinated candidates onlyHours: Training will be M-F 7 am- 3:30 pm MT for 3 weeks. - -Each candidate must have perfect attendance or they will face termination. - -The Hours remain the same after training, M-F 7 am-3:30 pm. - -No weekend or night shifts! -

  • Candidates should possess a high level of professionalism and customer service skills. - -
  • This is a very structured position responsible for answering incoming calls from consumers who have questions about account balances, HSA's, -card activation, application status, Treasury guidelines and regulations, and internal procedures. - -
  • This role requires great people skills as individuals work to help solve customer issues. -Ideal Candidate - who to look for: -
    • Retail/fast food employee -
    • People who have been in a call center like Convergys with good job tenure (can be senior candidates) -
    • Entry-level banking experience (bank tellers) -
    • Anyone who deals with customers face to face -Primary Responsibilities: -
      • Taking inbound calls from consumers -
      • This is a call center role, they'll come input their headsets on and take calls all day (40-50 calls a day - average 6-minute calls) -
      • Handling and researching issues over the phone -
      • Utilizing the computer database to verify and document information -Main Responsibilities of Call Reps: -
        • Providing customer service on spending accounts -
        • Educate customers on account -
        • Benefits of account -
        • When and how to use the funds in the account -
        • They're an online bank so understanding website -
        • Navigating website -
        • Registration -
        • Enrolling or signing onto a website -
        • Understanding online banking -
        • How to navigate a bank website in general -
        • Helping customers with tax forms in general -
        • Updating accounts with general demographic information -Required Qualifications: -
          • An education level of at least a High School Diploma or GED -
            • Authorization to work in the United States -
            • Available to work 40 hours per week anytime within the operating hours of the site -
            • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer -
            • system applications - -Soft Skills: -
              • Ability to navigate a computer while on the phone -
              • Ability to multi-task, this includes the ability to understand multiple products and multiple levels of benefits within each product -
              • Ability to remain focused and productive each day though tasks may be repetitive -Physical Requirements and Work Environment: -
                • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer -
                • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity. -. call center,cashier,retail,fast food,customer face to face

Keywords: Collabera, Draper , Customer Service Representative, Sales , Draper, Utah

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