Customer Service Representative

Company: Collabera
Location: Draper
Posted on: June 19, 2022

Job Description:

Onsite role / fully vaccinated candidates onlyHours: Training will be M-F 7 am- 3:30 pm MT for 3 weeks. - -Each candidate must have perfect attendance or they will face termination. - -The Hours remain the same after training, M-F 7 am-3:30 pm. - -No weekend or night shifts! -

• Candidates should possess a high level of professionalism and customer service skills. - -
• This is a very structured position responsible for answering incoming calls from consumers who have questions about account balances, HSA's, -card activation, application status, Treasury guidelines and regulations, and internal procedures. - -
• This role requires great people skills as individuals work to help solve customer issues. -Ideal Candidate - who to look for: -
  • Retail/fast food employee -
  • People who have been in a call center like Convergys with good job tenure (can be senior candidates) -
  • Entry-level banking experience (bank tellers) -
  • Anyone who deals with customers face to face -Primary Responsibilities: -
    • Taking inbound calls from consumers -
    • This is a call center role, they'll come input their headsets on and take calls all day (40-50 calls a day - average 6-minute calls) -
    • Handling and researching issues over the phone -
    • Utilizing the computer database to verify and document information -Main Responsibilities of Call Reps: -
      • Providing customer service on spending accounts -
      • Educate customers on account -
      • Benefits of account -
      • When and how to use the funds in the account -
      • They're an online bank so understanding website -
      • Navigating website -
      • Registration -
      • Enrolling or signing onto a website -
      • Understanding online banking -
      • How to navigate a bank website in general -
      • Helping customers with tax forms in general -
      • Updating accounts with general demographic information -Required Qualifications: -
        • An education level of at least a High School Diploma or GED -
          • Authorization to work in the United States -
          • Available to work 40 hours per week anytime within the operating hours of the site -
          • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer -
          • system applications - -Soft Skills: -
            • Ability to navigate a computer while on the phone -
            • Ability to multi-task, this includes the ability to understand multiple products and multiple levels of benefits within each product -
            • Ability to remain focused and productive each day though tasks may be repetitive -Physical Requirements and Work Environment: -
              • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer -
              • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity. -. call center,cashier,retail,fast food,customer face to face

Keywords: Collabera, Draper , Customer Service Representative, Sales , Draper, Utah