Customer Service Representative Lead - Draper, UT
Company: UnitedHealth Group
Location: Draper
Posted on: June 21, 2022
Job Description:
Energize your career with one of Healthcare's fastest growing
companies. You dream of a great career with a great company - where
you can make an impact and help people. We dream of giving you the
opportunity to do just this. And with the incredible growth of our
business, it's a dream that definitely can come true. Already one
of the world's leading Healthcare companies, UnitedHealth Group is
restlessly pursuing new ways to operate our service centers,
improve our service levels and help people lead healthier lives. We
live for the opportunity to make a difference and right now, we are
living it up.This opportunity is with one of our most exciting
business areas: Optum - a growing part of our family of companies
that make UnitedHealth Group a Fortune 5 leader. Optum helps nearly
60 million Americans live their lives to the fullest by educating
them about their symptoms, conditions and treatments; helping them
to navigate the system, finance their healthcare needs and stay on
track with their health goals. No other business touches so many
lives in such a positive way. And we do it all with every action
focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.This position is full-time
(40 hours/week) Monday - Friday. Employees are required to have
flexibility to work any of our 8 hour shift schedules during our
normal business hours of (11:30am - 8:00pm MST). It may be
necessary, given the business need, to work occasional overtime.
Our office is located at 12921 S Vista Station Blvd Draper, UT
84020.Primary Responsibilities:
- Taking inbound calls
- Over the phone, research and provide referrals to
providers/agencies in Salt Lake County to Medicaid eligible
consumers.
- Utilize a computer database to verify Medicaid
eligibility.
- Offer additional information such as phone numbers or addresses
to individuals who have contacted the wrong organization.
- Complete additional administrative tasks as assigned that
support Care Coordination team.You'll be rewarded and recognized
for your performance in an environment that will challenge you and
give you clear direction on what it takes to succeed in your role
as well as provide development for other roles you may be
interested in.Required Qualifications
- High School Diploma / GED (or higher)
- 2+ years of Customer Service experience working with the
insurance, medical or behavioral health setting
- 2+ years of office experience working with the insurance,
medical or behavioral health setting
- Familiarity with computer and Windows PC applications, which
includes the ability to learn new and complex computer system
applications
- Must be able to work Monday - Friday from 11:30 am to 8:00 pm
Mountain Time.
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation. Soft
skills:
- Strong organizational skillsUnitedHealth Group requires all new
hires and employees to report their COVID-19 vaccination
status.Military & Veterans find your next mission: We know your
background and experience is different and we like that.
UnitedHealth Group values the skills, experience and dedication
that serving in the military demands. In fact, many of the values
defined in the service mirror what the UnitedHealth Group culture
holds true: Integrity, Compassion, Relationships, Innovation and
Performance. Whether you are looking to transition from active duty
to a civilian career, or are an experienced veteran or spouse, we
want to help guide your career journey. Learn more at
https://uhg.hr/transitioning-militaryLearn how Teresa, a Senior
Quality Analyst, works with military veterans and ensures they
receive the best benefits and experience possible.
https://uhg.hr/vetCareers with Optum. Here's the idea. We built an
entire organization around one giant objective; make the health
system work better for everyone. So when it comes to how we use the
world's large accumulation of health-related information, or guide
health and lifestyle choices or manage pharmacy benefits for
millions, our first goal is to leap beyond the status quo and
uncover new ways to serve. Optum, part of the UnitedHealth Group
family of businesses, brings together some of the greatest minds
and most advanced ideas on where health care has to go in order to
reach its fullest potential. For you, that means working on high
performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular
opportunity to do your life's best work.SMDiversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group is a
drug-free workplace. Candidates are required to pass a drug test
before beginning employment.Keywords: #RPO, #RED
Keywords: UnitedHealth Group, Draper , Customer Service Representative Lead - Draper, UT, Sales , Draper, Utah
Didn't find what you're looking for? Search again!
Loading more jobs...