Guitar Center- Call Center Agent
Company: Music and Arts
Location: Draper
Posted on: September 14, 2022
Job Description:
Position Overview:Guitar Center embodies the world of creativity
and music by encouraging staff to find their own individual sound.
Our mission is to develop and nurture lifelong musicians and make a
difference in the world by enabling musicians and non-musicians
alike to experience the joy that comes from creating music. We
believe in creating inclusive environments that put our customers
first all the while fulfilling our mission. Our Gear Advisors are
front and center to the success of our business and provide our
customers with the best buying experience possible. You will be
responsible for establishing, servicing, and maintaining a customer
base in a fast paced and fun environment all the while nurturing
our culture of integrity, inclusion, musical passion, and respect.A
few special characteristics that make our Gear Advisors
successful:
Customer Focus: Understands customer
service principles, and able to provide an excellent customer
experience. Able to connect with customers in a meaningful way. Is
approachable, genuine, knowledgeable, encouraging, passionate, and
committed to helping customers. Able to step in to handle customer
service issues. Initiative: Able to identify opportunities & issues
and follow through on work activities to capitalize or resolve
them. Able to learn quickly and take positive action without being
requested to do so. Able to develop knowledge and skills including
product, store operations, sales and leadership.Interpersonal
Communication: Able to communicate through various means (written
and verbal) with diverse, individuals, including internal and
external stakeholders at all levels in a clear, concise, positive,
and courteous manner. Able to demonstrate respect to others,
surroundings, and self.Selling: Able to work through Contact Center
training program to gain a base understanding of products and sales
techniques. As our Gear Advisor, you will:
Manage all aspects of customer
accounts through multiple contact channels; email/chat/inbound and
outbound phone callsPerform Outbound calling and other revenue
generating activities to increase existing revenue and develop new
revenueHandle inbound sales requests and establish those customers
into your revenue streamManage your book of business accounting for
key KPIs including but not limited to net sales, margin %, call
counts, and warranty coverage salesGrow your customer database and
build revenueOffer exceptional service taking advantage of all
sales avenues to achieve and exceed goalsUnderstand and articulate
the advantages of our company over the competitionAdditional duties
as assignedGear Advisor Perks:
Work From Home/hybrid-model options
availableHUGE employee discounts on music gear and Guitar Center
productsAn amazing culture!A robust, comprehensive benefits program
including Gig Leave, to accommodate a musicians tour
schedulePerformance based incentive programIncentive based referral
program#LI-Hybrid
Keywords: Music and Arts, Draper , Guitar Center- Call Center Agent, Sales , Draper, Utah
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