Lead Customer Service Representative - Draper, UT

Company: UnitedHealth Group
Location: Draper
Posted on: March 18, 2023

Job Description:

If you are located within commutable distance to Draper, UT , you will have the flexibility to work from home and the office in this hybrid role as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work. SM

The Lead Customer Service Representative is responsible for answering incoming calls with questions regarding Optum Salt Lake County Behavioral Health Providers, services available in Salt Lake County as well as Medicaid benefit plans.

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 - hour shift schedules during our normal business hours of 8:00am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtime.

Our office is located at 12921 South Vista Station Blvd, Draper, UT 84020. Employees will be required to work 3 days onsite ( Tuesday, Wednesday, Thursday) and 2 days from home (Monday and Friday).

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Taking inbound calls
• Over the phone, research and provide referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers.
• Utilize a computer database to verify Medicaid eligibility.
• Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization.
• Complete additional administrative tasks as assigned that support Care Coordination team.
  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  
  Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years of Customer Service experience working with the insurance, medical or behavioral health setting
  • Familiarity with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Ability to understand multiple services and multiple benefit plans for Medicaid
  • Ability to work Monday - Friday from 8:00 am to 5:00 pm Mountain Time
    Preferred Qualifications:
    • Familiarity working with Behavioral Health
      Telecommuting Requirements:
      • Reside within commutable distance to Draper, UT
      • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
      • Ability to keep all company sensitive documents secure (if applicable)
      • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
        Soft Skills:
        • Ability to multi - task
        • Strong organizational skills
          Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
          
          California, Colorado, Connecticut, Nevada, Washington or New York City Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York City residents is $18.80 - $36.78.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
          
          At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
          
          Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
          
          UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
          
          
          
          

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