Desktop Support Engineer
Location: Salt Lake City
Posted on: June 23, 2025
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Job Description:
Role: Desktop Support Engineer Locations: Salt Lake City, UT Job
Description • Diagnose and troubleshoot technical issues, including
account setup, network configuration, software and hardware issues
• Deliver hands-on support for a range of hardware including PCs,
laptops, and peripherals in a mixed Windows and Mac environment. •
Perform network troubleshooting, particularly on VPN connections
and wireless configurations, integrating with Zscaler. • Asset
management and tracking using ServiceNow (SNOW) for accurate
inventory control. • Provide timely resolutions for hardware and
software issues, ensuring user satisfaction. • Properly escalate
unresolved issues to appropriate internal teams (e.g. software
developers) • Provide prompt and accurate feedback to customers •
Refer to internal knowledge bases or external resources to provide
accurate tech solutions • Ensure all issues are properly logged •
Prioritize and manage several open issues at one time • Follow up
with clients to ensure their IT systems are fully functional after
troubleshooting • Prepare accurate and timely reports • Document
technical knowledge in the form of KB Articles • Proficient in
managing and troubleshooting Windows and Mac hardware and software;
skilled. • Proven work experience as a Technical Support Engineer,
Desktop Support Engineer, IT Help Desk Technician or similar role •
Good understanding of computer systems, mobile devices and other
tech products • Familiarity with ITSM tools like ServiceNow for
ticket management.
Keywords: , Draper , Desktop Support Engineer, IT / Software / Systems , Salt Lake City, Utah
